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Terms & Conditions (Sales)


    SCOPE

    These General Terms and Conditions of Sales shall be applicable to all sales made by Seller (Turxin Engineering Ltd.) and therefore the placing of all and any purchase orders shall be deemed to imply the irrevocable acceptance by Buyer of these General Terms and Conditions of Sales.


    1. Quotations


    1.1 The validity period for all quoted prices is 7 days from the date mentioned in the quotation.

    1.2 If there is any uncertainty regarding the information provided in this quotation, please feel free to contact us for further discussion. Our company is committed to assisting you in understanding any aspect that may be unclear.

    1.3 Should you require a detailed breakdown of the costs mentioned in the quotation, please get in touch with our company. We will make every effort to provide you with a clear explanation of the quoted expenses.


    2. Variations to Agreement


    2.1 In cases where quotations have been provided, the agreed price will remain unchanged unless you request additional work or unforeseen issues arise during the project. These unforeseen issues are those that could not have been reasonably anticipated before commencing the work. In such situations, whether the requests are made verbally or in writing, any additional work will be billed at the hourly rate.​


    3. Time Frames


    3.1 Whenever feasible, the company will furnish you with a specific date and time for the commencement of work. Additionally, we will make every effort to inform you of the estimated duration required to complete the task.

    3.2 Kindly note that in the event of unforeseen delays, which are not directly attributable to the company, we will promptly notify you as soon as reasonably practicable. Should we fail to meet the scheduled appointment times and dates due to our own shortcomings, we will take appropriate measures within the given circumstances to minimize any resulting inconvenience.

    3.3 If, for any reason, you are unable to honor the agreed appointment date or need to reschedule, we kindly request that you inform us at the earliest opportunity. Please be aware that the company reserves the right to impose reasonable charges to cover expenses incurred as a direct consequence of the inability to carry out the agreed work.


    4. Payment Terms


    1. Payment is required within 7 days of signing the job completion form upon satisfactory completion of the work.

    2. Turxin Engineering Ltd. should be the payee for all cheque payments. 

    For bank transfer payments, use the following details: Zenith Bank (Ghana) Limited | Account number: 6110107921 | Branch: Head Office. 

    Please include your name and invoice number as a reference.

    3. Any unpaid amounts will incur interest at a rate of 4% per invoice or 1000GHC per week, whichever is higher, from the due date until paid. Additionally, the seller reserves the right to charge reasonable costs of collection.

    5. Guarantees

    5.1 In the event that a product guarantee is provided alongside a manufacturer guarantee, and as a condition of the guarantee, you are obligated to service, maintain, or perform a specific action to uphold the guarantee, we cannot be held accountable for any issues or malfunctions of the product if you have neglected to fulfill this requirement.

    5.2. At our company, we guarantee our workmanship for 12 months. However, if you supply the materials and there is a defect, we cannot be held responsible unless it is due to our negligence.

    6. Complaints Policy


    We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognize that there may be times where our customers may not be completely satisfied.

    To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

    As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0573030307 or email us at info@safetyhubGhana.com


    We aim to respond within 24 hours and at most 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

    Company Details

    Registered Business Name:  Turxin Engineering Ltd.

    Office address:  No:6, Agility Distribution Parks GH. Ltd., Tema Free Zone Enclave, Accra